Shipping policy
At Marae Montreal, we strive to provide all our customers with a fast and reliable shipping experience. This shipping policy outlines delivery times, costs, and procedures to ensure an optimal shopping experience.
Processing & Delivery Times
We process and ship all orders within 1–2 business days after purchase confirmation. Once shipped, orders typically arrive in 6–13 business days in Canada, depending on the shipping method, customs clearance, and your location. Please note that delivery times may vary due to factors beyond our control, such as weather conditions, peak seasons, or customs procedures.
Shipping Costs
We offer free shipping on all orders over CAD $50. For smaller orders, a flat shipping fee of CAD $5 applies. This reflects our commitment to a smooth and enjoyable shopping experience.
Order Fulfillment
All orders are shipped directly from our supplier in China. This allows us to maintain high-quality control and ensure that customers receive their products as quickly as possible. After placing your order, you will receive a confirmation email. Once your order has been shipped, you will receive tracking information so you can monitor your package until it arrives.
Tracking Orders
Tracking information is provided for all shipped orders. You will receive a tracking number via email once your order is dispatched, which can be used to check the status of your delivery on the carrier’s website.
Questions & Support
For any questions about your order or our shipping policy, please contact our customer support team at info@mtrlmaraemtrl.com. Our dedicated team is ready to assist you and respond to your inquiries as quickly as possible.
Limitations & Exceptions
While we do our best to meet estimated delivery times, certain factors may cause delays that are beyond our control. Marae Montreal is not responsible for delays caused by customs, weather, or other unforeseen circumstances. We appreciate your understanding and patience in such cases.
Conclusion
At Marae Montreal, we aim to provide an exceptional online shopping experience with fast and reliable delivery. By following this shipping policy, we ensure that every customer receives their products as quickly as possible while maintaining high customer satisfaction. For further information, please contact us at info@maraemtrl.com.